4WD Supacentre Canberra

Unless you know what exactly you need in this store, be careful with your purchases as they DO NOT refund you CASH but only store credit. They won’t tell you if you’re first time in store. You have to pay a good attention on the notice on their counters about their return policy - As soon as you paid money to their store, there is no going back for your money. It’s like customers are forced to spend money in their store. To me store credit is nothing but ticket to trade products in YOUR store meaning I have no other choices once I decided to pay money to you but letting you take it. They said it’s been approved by or stated in ACL but I don’t think it is fair enough for consumers to getting their money back if they have changed mind less than 24hrs of purchase from them(which was happened to me). I’d love to spend some time to talk with ACCC to see whether this terms and conditions is acceptable. Although I ended up with buying something I don’t really need with those store credits, I feel I could’ve spent that money on something else I really need. Very poor customer service Ignorance of customer experience Think twice before you’re buying things here unless you know their brand products are only ones you wanted to buy. Ps: for those replies about sending this feedback to relevant department for further review, I don’t expect to hear anything back at all as I have called their customer service line and was told same thing from there, nothing happened.